Are you aware that DARD has trained Mentoring teams in each Divisional office to assist you with queries?
Teams of between 1-3 VOs and support staff who work in Customer Services Branch from each division were trained recently with the aim of being able to assist you or find answers to your queries when you are understandably perplexed by some certification requirements.
Training was part lecture and part computer-based. Staff logged on to eAVI and TRACES and could see what is involved in generating a certificate from an AVI perspective. It is not expected that staff would be fully conversant with all problems that might arise during certification. They do have an overview of the systems involved and should be able to find an answer and reply to you within a reasonable length of time. They were reminded, as are AVIs, to always check the Notes for Guidance associated with each certificate as these often resolve a lot of queries.
Further information can be found here.